2019/20 Leicester City Ticketing Update: Refund Period Underway

Professional football in England has been suspended since 13 March due to the ongoing COVID-19 pandemic. The Premier League has now confirmed that, while all parties remain committed to fulfilling the season’s remaining fixtures from 17 June, it is now certain that these fixtures cannot be fulfilled in venues that are open to the public.

In light of this, Leicester City supporters with tickets for the Club’s remaining 2019/20 fixtures can now claim a refund, details of which are set out below. At the request of a number of our supporters, there will also be an option to donate a proportion of those refunds to the Vichai Srivaddhanaprabha Foundation. 

All current Season Ticket Holders will retain priority over their Season Ticket seats until further information on the 2020/21 season is announced. 

Chief Executive Susan Whelan said: “We have been awaiting clarification on the remaining competition format and, while the details of 20/21 Season Tickets are still to be determined, we felt it important today to respond immediately to our fans, and to return monies already paid in this time of need for many.

“We’ve been contacted by a number of supporters expressing a desire to donate to the Vichai Srivaddhanaprabha Foundation and its work supporting our communities through this crisis, which is a kind gesture for those in a position to do so.

“We look forward to welcoming our supporters back to King Power Stadium as soon as it is safe to do so and, in the meantime, will continue to explore new and innovative ways to engage with them and keep them at the heart of everything we do.”

From 9am on Monday 1 June, supporters with an online ticketing account will be able to select from the following options at LCFC.com:

SEASON TICKETS AND SEASONAL PARKING

2019/20 Season Ticket purchasers will be entitled to request a refund equal to 4/19ths of the cost of the Season Tickets they have purchased. Season Ticket purchasers will be able to elect: 

1. To request this refund to be repaid to them directly. Appropriate payment methods will be made available through the online portal; or

2. To request the Club to donate a proportion of the refund due to them to the Vichai Srivaddhanaprabha Foundation, on the purchaser’s behalf.

Applicable refunds/donations related to Seasonal Parking will also be available through this process. 

MATCH TICKETS (ALL COMPETITIONS) AND MATCH-BY-MATCH PRODUCTS

Purchasers of match tickets for individual home and away matches will be entitled to request a refund equal to the original price of the relevant ticket. This includes all tickets for our postponed Emirates FA Cup quarter final match against Chelsea. Purchasers can elect:

1. To request this refund to be repaid to them directly. Appropriate payment methods will be made available through the online portal; or 

2. To request the Club to donate a proportion of the refund due to them to the Vichai Srivaddhanaprabha Foundation, on the purchaser’s behalf.

Applicable refunds/donations related to match-by-match car parking and Foxes Travel will also be available through this process. 

The online refund/donation facility will be available via LCFC.com between Monday 1 and Tuesday 30 June. Refund applications will be processed as soon as possible and no later than 30 July. 

Supporter enquiries can be submitted by email to ticketsinfo@lcfc.co.uk. The City Sales Centre will be fielding telephone enquiries from 9am on Monday 1 June on 0344 815 5000 (Option 1), but will remain closed to personal callers.

Refunds and donations cannot be actioned by email. Please do not submit bank, credit card or debit card details by email.

All hospitality clients will be contacted directly by account managers in the coming days.

The Club would like to extend its appreciation to supporters for their patience and understanding during this uniquely challenging time, and assures its Season Ticket Holders that every possible step will be taken to ensure that further information relating to the 2020/21 season is issued as soon as the Club is able to confirm it.

Further updates will be issued to Season Ticket Holders directly and via LCFC.com.