Season Ticket Holders: Check Your Pass For Chelsea

Passes for our home Premier League fixture vs. Chelsea on Saturday 23 November (12:30pm kick-off) were distributed three hours after kick-off of our last home Premier League fixture vs. Nottingham Forest. This process applies to all Premier League games in that the next pass will be distributed three hours after the preceding fixture has kicked-off.

Ahead of kick-off this weekend, we kindly ask you to check your digital wallet to ensure your pass has updated for the Chelsea fixture.

If the correct game is not appearing prior to kick-off, please refer to the steps below to manually update your pass...

APPLE USERS

If you cannot see your pass, please open the Wallet App on your device but do not use the shortcut to bring up your pass. Instead, scroll down to 'view expired passes', click on 'unhide' and follow the instructions below:

- Click on the three dots
- Ensure the 'automatic updates' toggle is green, then press and hold the miniature pass and drag the screen down
- Wait a moment for the pass to say 'updated just now'
- Once the spinning wheel has disappeared, click on the back arrow in the top left-hand corner to return to the main pass

This should now show the next fixture.

If you have recently updated your device and your pass has been removed, scroll down and click 'view expired passes' to unhide the pass.

ANDROID USERS

- Update the Google Wallet to the latest version from the App Store
- Check that you do not have multiple tickets attached to your pass - you can do so by clicking on the pass and swiping right on the last fixture
- If neither of the above steps work, we recommend you power your device on and off again
- Supporters on Android devices will need to ensure the email address on both their Google Wallet and Google Account on their device match

Furthermore, to ensure the experience of you and your fellow supporters is as smooth as possible, we also urge you to familiarise yourself with the general processes relating to Mobile Tickets (NFC) by clicking HERE.