Banning order process
If the Club feels your conduct is unacceptable, you may be ejected from King Power Stadium (which may include ejection through the Police Detention Room). Where the police are involved, the duty police officer will advise you at this point if you will be arrested for the alleged incident. In addition, your season ticket/membership/match ticket will be confiscated.
If your ejection or other conduct (whether on a matchday or non-matchday) warrants a police enquiry, the Club will provide reasonable assistance to Leicestershire Police for the purposes of their investigation. Your season ticket/membership/match ticket will be suspended without reimbursement, pending the police investigation.
If your ejection or other conduct (whether on a matchday or non-matchday) falls within the remit of LCFC, the matter will be referred to the Club’s Sanctions Committee which will decide what action, if any, should be taken and you may be suspended if further investigation is required.
Where appropriate, LCFC will liaise with the away club and/or other third parties (such as the EFL or Kick It Out) when carrying out an investigation, to identify the individual(s) suspected of engaging in the relevant conduct.
Social media banning policy
LCFC’s Social Media Banning Policy states that any individuals or groups observed to be making discriminatory, offensive, threatening or abusive comments on Leicester City Football Club’s official social media channels should be banned using each social network’s reporting/banning mechanism.
Leicester City is a family club and is connected online with supporters of all ages from a wide variety of backgrounds. As such, the Club’s social media accounts should harbour an environment and community that is welcoming and free of inappropriate messages/behaviour.
The Club’s Content Department regularly monitors posts on Leicester City Football Club’s official social media channels for such behaviour where possible and, when it is reported to the Club, actions the banning policy upon finding the relevant post.
Banning offences include swearing, threatening messages, any post that discriminates against protected characteristics, offensive posts (including tragedy related), and/or other behaviour that the Club deems inappropriate on its channels. This includes, but is not limited to, general spam and the posting of links to illegal match streams.
Protected Characteristics (Equality Act 2010):
Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation
Social networks include, but are not limited to, Facebook, Twitter (X), YouTube, Instagram, LinkedIn and TikTok.
All decisions to ban or block accounts from LCFC media channels are made at the Content Department’s discretion. LCFC does not tolerate online abuse in any form and if you are a Season Ticket Holder, Member or match-by-match purchaser of tickets to Club fixtures, you may receive an automatic match ban and be referred to the Club’s Sanctions Committee.
If you engage in online abuse on non-LCFC media channels towards the Club, our players or our staff, you will be reported to the social network company and, if you are a Season Ticket Holder, Member or match-by-match purchaser of tickets to Club fixtures, you may receive an automatic match ban and be referred to the Club’s Sanctions Committee.
Sanctions
Depending on the severity and nature of your conduct/offence, the Club may issue sanctions as it sees fit. The sanctions that may be imposed by the Sanctions Committee include (but are not limited to) stadium ejection, match/season/lifetime bans, and the potential withdrawal of season tickets, match tickets, memberships and other Club benefits (such as priority points), without reimbursement. Incidents involving discrimination or criminal activities will also be reported to the appropriate authorities (for example, the police).
Second offences will automatically carry a lengthier ban.
Appeals process
Supporters who wish to appeal their sanction must lodge their appeal by sending an email to boardoffice@lcfc.co.uk or a signed letter to Board Office, Leicester City Football Club, King Power Stadium, Filbert Way, Leicester LE2 7FL, stating the reason for their appeal and including any supporting evidence, within seven days of the date of the email or letter informing them of their sanction.
Appeals will be brought before the Club’s Appeals Committee as soon as is reasonably possible, and supporters will be advised of the outcome within 14 days of a decision being made.
Should a supporter be dissatisfied with the response from the Club following their appeal, they may contact the Independent Football Ombudsman at Premier House, 1-5 Argyle Way, Stevenage, Hertfordshire SG1 2AD. Alternatively, they may complete and submit the form on the following link, https://www.theifo.co.uk/contact-us.html, email contact@theifo.co.uk, or telephone 0330 165 4223.